Training Terms and Conditions

1. Course Fees

If an invoice is issued it must be paid not later than 7 days following the date of the invoice. All public training courses must be paid in full prior to the commencement of the course.

Payment can be made via electronic funds transfer, credit card, bank draft or other pre-approved payment method.

2. Cancellations and Refunds

Notifications of cancellations, refunds and requests for transfers can be made in writing to [email protected]. Alternatively call 1300 404 505 to discuss your options.

More than 10 working days from Course commencement: In the event of a cancellation QMS Audits Training will refund the fees paid in full if advised in writing of a cancellation more than 10 working days prior to the course commencement date. In the event that training materials have been mailed out this cost will be deducted from the refund. 

10 working days or less from Course commencement: In the event of notification of a cancellation 10 working days or less before the Course commencement date a partial refund will be issued. A fee of 40% of the course cost will be deducted. QMS Audits Training cannot accept responsibility for changes to work commitments or personal circumstances within this 10-working day period.

If the cancellation is due to illness we will require a medical certificate or similar document to be supplied.

3. Transfers

Requests for transfers to alternate courses can be arranged if QMS Audits is advised in writing by sending an email to [email protected] or by calling us on 1300 404 505. These requests must be made 10 or more working days prior to the course commencement date and is subject to availability on a future course. 

One transfer will be accepted without charge. All subsequent transfers will attract an administration charge of $110.00 (incl. GST) per transfer.

Where a request for transfer falls within 10 business days a transfer fee of 40% will be charged.

4. No Shows

If a student fails to attend a program, course fees will not be refunded or allocated to another course. Please call us as we may be able to assist you on 1300 404 505.

 

 

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